Privacy policy

Aro Software Pty Ltd ACN 113 782 013 ("we", "our", "us") are committed to protecting your privacy.

This policy sets out how we use your personal information (and that of your clients) and provides information regarding the collection, use, disclosure, security and access to your personal information (and that of your clients).

Information Collected

The type of information which we collect about you will depend on how you use the facilities offered by us and which products or services you use. We will only collect personal information from you that is necessary for us to meet or fulfil our activities and functions or for business development and direct marketing purposes.

Any information that we collect from you that may be about your clients will be treated with absolute confidentiality and will not be used for any other purpose than to enable us to perform our obligations under our agreement with you. That information will not be released or disclosed to any other person unless we are required by law to disclose it.

The type of information we may collect and store includes, but is not limited to

(a) information provided by you about you or your clients;
(b) (b) information when you acquire goods or services from us or your clients acquire goods or services from you
(c) information that we may gain from other sources relevant to any promotional program we may operate;
(d) information you may provide from time to time through contact with us or that you provide on our website at www.arosoftware.com.au ; and
(e) information regarding your payment preferences including any direct debit or credit card payments.


Visiting our Website at www.arosoftware.com.au

If you visit our website to browse or download information, the web server will record information about you. We will only use this information for statistical and website development purposes. The information collected may include your IP address, the URL you came from and the URL you next go to, the date and time of your visit to our site, and the pages accessed or documents downloaded.

We may also use cookies to store your preferences and information, and to record session information. Cookies are files that are placed on your hard drive. You are free to decline our cookies if your browser allows this function, however please note that you may not be able to use certain features on our website if you do so.

We point out that this privacy policy does not apply to parties that may be linked to or associated with our website. These website owners are responsible for the privacy of the information they collect and can be contacted directly for details of their privacy policies. Those parties will not be given access to confidential information other than if it is expressly contemplated that they do so or otherwise approved under your agreement with us

Emails

When you e-mail us, we will record your e-mail address. We will only use your e-mail address for the purpose for which you provided it. It will not be added to a mailing list unless you have specifically requested this, and we will not use your e-mail address for any other purpose. We will not disclose your email address without your consent.

Use and disclosure of information

To administer the software program and to provide you with relevant information in relation to the services we offer, we may disclose your information to specialist service providers such as, but not limited to program administrators.

Where such disclosures are made, those companies will be required to protect your personal information (and that of your clients) as diligently as we do through confidentiality agreements and other contractual obligations.

In addition to this, we may also use your information in the following ways:
(a) to keep you informed about special promotions, events, product launches and other special offers and discounts through various communication channels unless otherwise advised; and
(b) for planning, research, marketing and product and service development where, for example, aggregated (or de-identified) data may be shared with approved business partners from time to time for analysis and research purposes and in the development of products and services and promotional offers; and
(c) for the prevention and detection of fraudulent activity, your information may also be shared with law enforcement bodies and as and if required or authorised by law.


We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.

We shall not use, sell or disclose your personal information (or that of your clients) for any purpose other than as set out in this policy without your prior consent (or with the prior consent of your clients).

Safeguarding your information

We will take all reasonable steps to ensure your personal information is protected from unauthorised access, misuse, modification and disclosure while stored or transmitted by us.

You should note, however, "perfect security" does not exist on the internet and there are risks associated with the transmission of information over the internet. While we strive to protect your personal information, we cannot ensure the security of any information that you transmit to us over the internet and you do so at your own risk. Once we receive your transmission, we take all reasonable steps to ensure that your information is secure on our systems.

Also, due to technical limitations, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this privacy policy. For example, we may be forced to disclose information to the government or third parties to comply with our legal obligations. Other parties may intercept or access transmissions or private communications without our consent and outside our control. As such we cannot and do not guarantee that your personal information or private communications will always remain private.

Access or updating your personal information

You may access and update your personal information at any time in the following ways:
(a) by visiting our website at arosoftware.com or
(b) by calling our office on 1300 134 858 or
(c) by writing to:

The Privacy Officer
Aro Software Pty Ltd,
PO Box 376,
Coolum Beach Qld 4573.


We will provide you with access to your personal information held by us except to the extent that:

(a) providing access would pose a serious or imminent threat to the life or health of any individual or unreasonably impact upon the privacy of other individuals;
(b) the request is frivolous or vexatious;
(c) the information relates to existing or anticipated legal proceedings between us and you and the information would not be accessible by the process of discovery in those proceedings;
(d) the access would prejudice negotiations between us and you;
(e) providing access would be unlawful; or
(f) denying access is required or authorised by or under law.

If access is denied the reasons for denying access will be explained and where appropriate we may consider whether the use of mutually agreed intermediaries would allow sufficient access to meet the needs of both parties. We reserve the right to charge a nominal fee to cover retrieval costs in the event of a complex and comprehensive request for access.

If you have a complaint regarding the way in which your personal information is being handled by us, please contact us in the first instance. If we are unable to reach a satisfactory solution through negotiation, you can request an independent person to investigate the complaint such as the Privacy Commissioner.

If you have any questions or require feedback about this policy, please contact us

Changes to our Privacy Policy

From time to time we may update our privacy notice. All changes will be announced on our website or through our software via the anouncements, and we will provide at least 30 day's notice of any such changes. If you are concerned about how your information is used you should check our website periodically or contact us to discuss any changes.

December, 2016

What our customers say


We are very happy with how it is looking, and how flexible you have been with what we have needed.

 Sandy Gilbert,  Adam Gilbert Real Estate

I cant praise Aro enough! You have all been so helpful over the past five + years

 Gary Coterill,  Bermagui Real Estate

Don't waste your time with others Just Call AROSOFTWARE You Won't look back.......

 Rory Christdodoulou,  Doncaster Hill EA

The website looks awesome and your customer service has been phenominal.

 Danielle Coady,  Element Property Services

I love my new website, Aro has done simply beautiful work.

 Nicole,  Frenken Homes

Finally, a program designed specifically to suit every real estate agents needs.

 Gerry Siegle,  Galaxy Real Estate

I really do appreciate all of you at Aro, you listen and assist, and offer very professional and positive assistance and advice, for this I wish to express my gratitude. You all make it so easy.

 Janis Caulfield Carlsen,  Grange Real Estate

Arosoftware provides a superb service: technical advice; help & support; and above all, encouragement & confidence. Real people helping real people!

 Fred Ogden,  Heart Realty

The team at Arosoftware we offer a big thank you to you.

 Ron Hathaway,  House By Mouse

Aro has done several projects with fantastic outcome for us

 Alin Florea,  House of IT

Easy package to use for admin, saves lots of time keeping listings up to date, also less mistakes as one site adjusts all sites at the same time.

 Barbara Kinder,  I & B Real Estate

I cannot thank you enough for all of you help and assistance...

 Kelly Muscat,  Kelly Jaye Property Management

You really understand real estate and more importantly customer service and reliability. This has been the best experience we have had, ever !!!!

 Jonathan Marlow,  Marlows Real Estate

Excellent value for money, easy to self manage and support when required has been exceptional.

 Max Justice,  Max Justice Real Estate

Highly recommended, 1st class service, professional result

 Heath Jones,  Nelson Bay Real Estate

Great service, easy to get your own website design!

 Bridget Kraft,  New Homes Only

I Was Skeptical, Because We'd Tried Just About Everything

 Richard Locke,  Noosa Realty Service

Good value for money. Good service levels. Genuinely persists until service issues are fixed & good at working out what you are trying to achieve

 Roger Whalan,  Northerly Estate

How do i begin to thank you and your team for the website you created for me in three days, a feat which i though was impossible, when we found ourselves in trouble and required an immediate sollution, yet you took it on and fulfilled all your promises.

 Ian Thomason,  Thomason Property

Thank you Aro Software for making the interface and use of the system simple, quick and easy to use.

 Yorgo Kaporis,  Vesta Property Group