Support
Support is our obsession
Most people use less than 50% of software program’s. At Aro, we are committed (some would say obsessed!) with our response times and quality of support, thus helping you get everything out of the software that you need.
Trusted by over four thousand real estate agents around Australia for over 15 years.
There is no point having a great system if you can’t get help when you need it!
The Aro unique four tier help centre support is designed to ensure all users receive the highest quality of support.
Tier 1 - Live chat support
Never wait for support again
Live chat support is available to all users and allows you to chat immediately online with one of our support specialists, allowing you to get your answers quickly if you get stuck, so you can move on with your day.
Tier 2 - Phone support
Talk directly to a support specialist
Phone support is available to all Aro full users. Unlike many other companies where you cannot speak to someone directly on the phone, our Australian based support specialists are committed to being there when you need them.
Tier 3 - Help centre
Self help at your fingertips
Our help centre is available to all users. With over 200 articles and videos the Aro help centre is designed to give you the answers you need 24/7.
Tier 4 - Email support
For important but non urgent matters
Email support is available to all users. Should you prefer, you can contact our support specialists via email at any time.